At Private Suite Home Care Agency LLC (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services. By using our services, you consent to the practices outlined in this policy.
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Personal Information We Collect
We may collect the following personal information from you:
- Personal Identification Information: Name, email address, phone number, mailing address, billing address, and payment details.
- Payment Information: Credit card or debit card details, billing address, and other payment-related information (processed through secure payment gateways).
- Technical Data: IP address, browser type, operating system, device information, and usage data such as pages visited, time spent on the site, and referral sources.
- Communications Data: Any messages, inquiries, or feedback provided through our contact forms, customer support, or communications.
- Marketing and Preferences: Data regarding your communication preferences, subscriptions, and responses to marketing communications (if you’ve opted in).
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How We Collect Personal Information
We collect personal information in the following ways:
- Direct Interactions: When you fill out forms, register for an account, place an order, subscribe to newsletters, contact us, or participate in surveys or promotions.
- Automated Technologies: Through cookies, web beacons, and other tracking technologies on our website to collect usage and device information as you interact with our site.
- Third-Party Sources: We may receive information from third-party partners, including payment processors, social media platforms, or other services you may have used to interact with us.
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Why We Collect Your Personal Information
We collect personal information for several legitimate purposes, including:
- To Provide and Process Services: To fulfill your orders, process transactions, manage your account, and communicate with you regarding purchases or inquiries.
- Customer Support: To respond to your queries, troubleshoot issues, and improve our services.
- Marketing and Promotions: If you have opted in, we may send promotional emails, newsletters, or updates regarding our products and services. You can opt out at any time.
- Improving Our Website and Services: To analyze website usage, identify trends, and enhance user experience.
- Legal and Compliance: To comply with legal obligations, respond to lawful requests, prevent fraud, and protect our rights and interests.
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How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- Account Management: To manage your account, authenticate users, and provide access to services.
- Transaction Processing: To process payments, fulfill orders, and send order confirmations and receipts.
- Communication: To send important updates, service-related notices, customer support messages, and, if you have opted in, marketing communications.
- Service Improvement: To improve our website, services, and customer experience through analysis of data.
- Legal Compliance and Protection: To comply with legal requirements, resolve disputes, and enforce agreements.
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Sharing Your Personal Information
We are committed to maintaining the privacy and confidentiality of your personal information. We will never share your personal information with third parties for marketing or promotional purposes without your consent. Specifically:
- No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
- All other categories, excluding text messaging originator opt-in data and consent, will not be shared with any third parties.
We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party vendors or service providers who assist us in delivering services, such as payment processors, shipping companies, and customer support services.
- Legal Requirements: We may disclose your information when required to do so by law, in response to legal processes, or to protect our rights, property, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner or entity as part of the transaction.
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Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and access controls to safeguard your data. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
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Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request corrections to any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.
- Data Portability: You may request a copy of your personal data in a structured, commonly used format.
To exercise these rights, please contact us.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically.
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Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us.